Define the questions the AI agent asks every caller. Drag to reorder. Add pinned options to guide answers and enable rule-based routing.
Rules evaluate caller answers and decide where to create the ticket. Evaluated top-to-bottom — first match wins. If no rule matches, the default Jira config is used.
Default Jira settings used when no routing rule matches. Routing rules can override the project, type, and priority per call.
After each completed call, an email summary is sent to your team.
Persona and language settings for the AI voice agent.
Claude AI is built in when using this tool inside Claude.ai — no key needed. Enter your own Anthropic key to use this tool independently.
Credentials for the Vonage Voice API. Used for live inbound calls, routing, and recordings. Stored securely in the database — never exposed to the browser.
Live status of your Vonage account and number routing.
Connect your Meta WhatsApp Business number. The AI agent will handle inbound WhatsApp messages with the same questions, routing rules, and ticket creation as phone calls.
Complete these steps in the Meta Developer Portal to go live.
Search Confluence pages live on every call. The AI agent will use matching articles to answer caller questions accurately.
Search SharePoint content via Microsoft Graph API. Requires an Azure App Registration with Sites.Read.All permission.
Add public websites to crawl. The agent will fetch and search these live on every call. Results are cached per site for the configured duration.
Try a search query against your configured knowledge sources to verify the connection.
| Date / Time | Caller | From Number | Language | Duration | Ticket | Recording | Status |
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